Design, finishes and orders
Can I request a quote with a JPG instead of vector artwork?
Yes. A JPG or PNG can be enough for an initial quote. Before tooling we check the detail, size, and colors and prepare a 2D proof. We may redraw blurry artwork for production. We offer free proof adjustments and can revise the design until you approve it.
Can the same mold be used if I change the logo color or size?
Some color-only changes can use the existing mold. Changes in size, relief, or outline usually affect tooling. We review each change and identify any new tooling cost in the quote.
Can quantities for several designs count toward one minimum order?
Different designs usually need separate tooling or print setup. Send the quantity for each design. We quote each separately and do not automatically apply the combined quantity to one design's minimum.
Can plating and enamel match a Pantone color exactly?
We can work to a Pantone reference. Base metal, pigment, lighting, and screen settings affect how the color looks. For critical brand colors, approve a sample before volume production.
What should I approve before tooling starts?
Confirm dimensions, front and back artwork, color references, finish, attachments, packaging, and quantity. We identify any additional construction details. Changes after approval can affect tooling, cost, and lead time.
Can I get a physical sample before bulk production?
Yes, depending on the design and order. Sample cost and timing are agreed separately. The approved sample is a reference for appearance and construction, with normal manufacturing tolerances across production batches.
Why do you need quantity, size, and finish to quote a custom product?
Tooling, material, color fill or printing, assembly, packaging, and shipping weight all affect cost. Send the quantity, size, and finish so we can quote a defined specification you can compare.
Do production lead times include international shipping and customs clearance?
Shipping and customs are calculated separately. Typical production takes 7–15 business days for pins, 12–18 for medals, challenge coins and keychains, 14–20 for belt buckles, and 18–25 for wooden plaques. Tell us if your order has a firm deadline.
What should I send if an order arrives incomplete, incorrect, or visibly damaged?
Keep the carton and affected items. Send the order details, the quantities involved, and clear photos or video. We review the agreed specifications and order terms to determine whether replacement, rework, or another resolution is appropriate.
How do I confirm compliance for an EU or US order?
Requirements depend on the materials, intended contact, user age, and sales market. Send the applicable regulation or test standard before ordering. We confirm which documents are available and whether third-party testing is needed.
Inside our factory
See how the team makes, finishes and checks custom pieces.
